When will I receive my items?

After placing your order, you can expect your items to be dispatched within 24-48 hours. The delivery time will depend on your location and the shipping method chosen at checkout. Typically, orders are delivered within 5-7 business days.

Where is my item?

You can track your order using the tracking number provided in your shipping confirmation email. If you have any concerns about the whereabouts of your item, please contact our customer service team with your order number for assistance.

What methods of payment do you accept?

We only accept credit/debit cards (Visa, MasterCard, American Express). For a seamless checkout experience, ensure your payment method is valid and has sufficient funds.

Do you accept PayPal?

No, we don’t accept PayPal.

Do you accept Pre-Paid gift cards?

No, we don’t accept pre-paid gift cards.

Do you ship internationally?

We are shipping to the United States only.

Your page is not loading, what’s happening?

If our website is not loading, please check your internet connection and try refreshing the page. If the problem persists, it might be due to temporary technical issues on our end. We recommend trying again later or contacting our customer support for assistance.

Why do I keep getting an error message, what’s happening?

Error messages can occur for various reasons, often related to payment processing or information entry. Double-check the information you’ve entered and ensure your payment method is valid. If the issue continues, please contact our customer service for help.

I just noticed that I entered the wrong shipping address. What should I do?

If you realize that you’ve entered an incorrect shipping address, contact us immediately. We can update the address if the order hasn’t been dispatched yet. If the order is already on its way, we will do our best to assist you, but changes might not be possible.

What is your return/exchange policy?

At Deluxe Company, we accept returns and exchanges within 30 days of purchase. Items must be in their original condition with tags attached. Please visit our Returns & Exchanges page for detailed instructions on how to proceed.

Return Instructions

To initiate a return with Mirela.shop, kindly adhere to the following guidelines within 30 days of delivery. Please ensure that the items are securely repackaged in their original packaging. All products must be returned in their original condition. In the event of receiving damaged goods, please immediately reach out to our Customer Service team for assistance.

Exchange Policy

For product exchanges, please contact us at Support@DeluxeCompany.shop. Our team will guide you through the exchange process promptly and efficiently.

Scenario: “Returned to Sender”

In cases where an order is marked as “undeliverable” and returned to us, Mirela.shop will reship the package to you at no additional charge.

Damaged Items

Should you receive an item with defects or errors attributable to us, Deluxe Company commits to replacing the item free of charge. In situations where a replacement is not feasible due to stock limitations, we will offer a full refund or an alternative item of your preference.

Receiving Incorrect or Defective Products

We apologize sincerely for any inconvenience caused by receiving an incorrect or defective product. Please contact us at Support@DeluxeCompany.shop with your order number and a description of the issue. We will promptly address the matter by sending the correct product and covering all associated shipping costs for the return of the erroneous item. We strive for accuracy but acknowledge that errors can occur, and we are dedicated to resolving such issues swiftly.

Contact Information

Deluxe Company is committed to providing exceptional customer support around the clock.

  • Phone:
  • Email: Support@DeluxeCompany.shop