Last Updated: 18-12-23

Introduction

Thank you for shopping at Deluxe Company. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

The following criteria must be met to qualify for a return:

  • The product was purchased in the last 30 days.
  • The product is in its original packaging.
  • The product isn’t used or damaged.
  • You have the receipt or proof of purchase.

Products that do not meet these criteria will not be considered for return.

To initiate a return, please follow these steps:

  1. Contact us by email at Support@DeluxeCompany.shop to inform us of your desire to return the product. Please include your order number and the reason for the return.
  2. After receiving a return confirmation from us, send the product with its original packing and the receipt or proof of purchase, to #25 150-27 Torres del Bosque, Bucaramanga, Colombia..
  3. Once we receive the product, we will inspect it and notify you of the status of your refund after inspecting the item.

Shipping Charges

  • Shipping charges incurred in connection with the return of a product are non-refundable.
  • You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Mirela.shop.

Damaged Items

If you received a damaged product, please notify us immediately for assistance at Support@DeluxeCompany.shop.

Sale Items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: Support@DeluxeCompany.shop
  • By phone: [Your Phone Number]
  • By visiting this page on our website: https://deluxecompany.shop/contact